Support Coordination FAQs
A support coordinator helps you put your NDIS plan into action. We help you understand your plan, find and connect with providers, set up service agreements, and keep things on track when supports change or problems come up. We also help you build your own skills and confidence to manage your supports over time. We also support people with more complex situations, such as high-risk circumstances or several services that need careful coordination.
Look in the Capacity Building section of your NDIS plan for a budget called “Support Coordination”. It may also be listed as “Specialist Support Coordination”. If you can’t find it or aren’t sure, send us your plan or call us and we’ll check it with you. If it isn’t funded but you think you need it, we can explain how to raise this with the NDIA at your next plan review.
Yes, all three. How your plan is managed changes how providers get paid. It doesn’t change our ability to coordinate your supports.
No out-of-pocket cost. Our services are paid from the support coordination funding in your NDIS plan, at rates within the NDIS Pricing Arrangements and Price Limits. We’ll explain how we bill before you sign anything, and you’ll always know how much of your budget has been used.
We usually contact you within 3 business days and can often begin within 2 weeks. If your situation is urgent, tell us and we’ll do what we can to prioritise you.
Yes. It’s your choice who coordinates your supports, and you can change at any time. You’ll just need to give the notice set out in your service agreement. If you’re moving to us from another provider, we’ll help make the handover as smooth as possible.
The Australian Government has announced a new commissioned NDIS Support Coordination and Connection service from 1 July 2028, which will replace the way participants currently receive support coordination. After that date, the NDIA will choose and pay providers to deliver the new service. Until then, all participants continue to access support coordination under existing arrangements. The details are still being designed, and public consultation closed on 2 October 2026. Nothing changes for you right now. We’ll keep you updated as the NDIA releases more information, and we’ll support you through any transition.
Yes. As well as support coordination, we provide skill-building Core Supports and Employment Support, and we plan to offer Positive Behaviour Support in the future. We know that one organisation offering more than one service can create a conflict of interest, so we manage it carefully:
- You always choose your providers. We present you with a range of options, not just our own services.
- Using our other services is never a condition of receiving our support coordination, and the reverse is also true.
- Different practitioners deliver each service, and we keep the two separate.
- We record any potential conflicts and talk them through openly with you.
- You can raise any concern with us directly, or with the NDIS Quality and Safeguards Commission.
1:1 life skills training is customized to each participant’s goals, with a clear, measurable plan. For example, if the goal is employment readiness, we might focus on creating a cover letter in two sessions and practicing customer service scenarios over four. Sessions include targeted activities like resume building, role-playing, and weekly tasks. Progress is reviewed monthly to build confidence and real-world skills.
We begin with an assessment to identify specific, achievable goals. For instance, if the goal is job readiness, we might set steps like resume creation in two weeks and mock interviews over three sessions. Each goal aligns with the participant’s objectives and is reviewed regularly to stay relevant to their evolving needs.
Goal-oriented coaching sets specific, practical goals. For example, if the aim is improving social interactions, we might work on initiating two new conversations per week for a month. This structured approach provides clear progress markers and builds real-world confidence and skill.
We focus on skill-building and SMART goals for long-term independence. Unlike general support, our structured sessions might include completing a resume in two sessions or interview practice over four, with monthly progress assessments to ensure readiness for real-life situations.
We start small, with manageable steps—like practicing greetings over a few sessions—building confidence gradually. By focusing on achievable tasks, we create a supportive environment. As confidence grows, we introduce more complex tasks with a clear timeline.
With permission, we coordinate with your family and support team to align everyone with your goals. We set specific, measurable targets (e.g., ‘practicing social skills twice a week’) and provide updates, making sure everyone supports your progress.
We use SMART goals to maintain motivation, with milestones like completing a cover letter in one session or practicing social interactions three times before our next meeting. Each milestone is relevant, measurable, and celebrated, helping you see progress.
Sessions are typically weekly, though frequency and duration can adjust to your needs (e.g., 30 minutes up to 1-hour 30min). Between sessions, I might suggest tasks like practicing an interview question or completing part of an application to maintain momentum and prepare for our next meeting. We can coordinate this with existing supports and ensure ongoing communication via phone or socials.
