We want to hear from you
Your feedback helps us improve. Whether it is a compliment, a suggestion or a complaint, we welcome it. Making a complaint will never affect the services you receive from us.
How to give feedback or make a complaint
- Phone: 0435 893 846
- Email: info@capablelife.com.au
- In person: tell your support coordinator or coach, or ask them to pass it on to a director.
You can give feedback anonymously, and you can ask a family member, friend or advocate to speak for you. If you need an interpreter, call the Translating and Interpreting Service on 131 450. If you are deaf or have a hearing or speech impairment, contact us through the National Relay Service on 133 677.
What happens next
- We will acknowledge your complaint within 2 business days.
- A director will look into it fairly and talk with you about what happened and what outcome you are looking for.
- We aim to resolve complaints within 21 days. If it will take longer, we will keep you updated.
- We will tell you the outcome and any changes we are making as a result.
We keep complaints confidential and handle your information in line with our Privacy Policy.
If you are not satisfied
You can contact the NDIS Quality and Safeguards Commission at any time, including before talking to us:
- Phone: 1800 035 544
- Website: ndiscommission.gov.au
If your concern is about your NDIS plan or funding, contact the NDIA on 1800 800 110.
For free, independent help to raise a concern, you can find a disability advocate through the Disability Gateway.
